FAQ

• 1. What are the delivery methods?

  Delivery of orders in Ukraine:

  We ship goods throughout Ukraine using the Nova Poshta courier service. Delivery is made within two to three days from the moment of order. Delivery by courier is possible in Kyiv (by individual agreement).

  International order delivery:

  We deliver orders worldwide using the State Post of Ukraine. Delivery times are from fourteen working days.

• 2. What is the shipping cost?

  Delivery in Ukraine according to the tariffs of the logistics company "Nova Poshta"

  International delivery "Ukrposhta" - $ 35.

• 3. Can I try on the product?

  You can try on the product in our workshop, which is located at: Kyiv, Mykhailivska St., 24A, from 12:00 to 20:00 daily.

• 4. Do you have a return/exchange?

  Exchange and return of goods of proper quality are carried out within 14 calendar days from the moment of receipt of the order. Exchange and return of goods are carried out if the specified goods have not been consumed, their commercial appearance, consumer properties, seals, factory labels and original packaging have been preserved, as well as if there is a document confirming the fact of purchase.

• 5. How do I return a product that doesn't fit me?

  You can send the goods to our workshop at 24A Mykhailivska Street or to the post office at the address indicated on your consignment note. Transportation costs are at the expense of the sender.

• 6. Who pays for the return shipping?

  The sender bears the costs associated with sending the goods when they are returned.

• 7. What documents are required for a return?

  To return the product, you must provide a receipt. After sending the package, please provide the shipping invoice number so that we can track and receive the package in a timely manner.

• 8. How will I receive a refund for the returned goods?

  The funds are returned automatically by the FONDY payment system.

• 9. What is the warranty for the product?

  The warranty period may vary depending on the product category. As a rule, it is from 30 to 60 calendar days. For details of the warranty period and recommendations for product care, please ask the consultants when ordering.

• 10. Is the assortment of the online store and the offline store the same?

  The assortment of the online store and showroom may differ slightly.

• 11. Can I get an additional discount? Do you have a discounted product?

  Discounts are possible during sales periods. Also, discounted products are located in the "SALE" section.

• 12. If a defect is found in the product, can I expect a discount?

  In this case, you need to return the product. If we have the same product, we can exchange it for a similar one. Additional discounts are not provided. We will send a detailed description of how to return the product and to what address to your email address or SMS message.

• 13. Do you have a bonus program?

  There is no such loyalty system yet.

• 14. Does the color of the product on the website differ from its actual color?

  The colors of all products correspond, sometimes there may be a slight difference in color, which depends on the brightness settings of the screen from which you are viewing the product.

• 15. Can I buy at yesterday's price? There was a promotion, but it's over.

  Goods can be purchased at the price indicated on the website at the current time.

• 16. Are American Express cards accepted for payment?

  Unfortunately, they are not accepted.

• 17. I made an error while making an online payment. What should I do?

  You need to contact your bank and clarify the reason why the payment is not being made. We can also resend you a link to pay for your order online.

• 18. What are the opening hours of your online store?

  Our online store is open 24 hours a day, 7 days a week, orders are processed daily from 12:00 to 20:00